We have monitored the applied fix, and we've received confirmation that the problem has been fixed. If issues persist, please reach out to support@thethingsindustries.com
We will process all the information and post an incident report in the coming days.
Posted Aug 11, 2025 - 16:34 CEST
Monitoring
We have identified the issue and applied a fix. We are monitoring the effectiveness of the fix.
Posted Aug 11, 2025 - 14:51 CEST
Update
The gateways have reconnected and are forwarding traffic, but the entity pages in the Console are unaccessible. We are continuing to investigate the issue.
Posted Aug 11, 2025 - 08:23 CEST
Update
We are continuing to investigate the root cause of issue. In the meantime, we have applied a few correcting steps and around 80% of UDP and 70% of LBS gateways are reconnected and we expect the rest to reconnect soon.
Posted Aug 10, 2025 - 19:23 CEST
Update
We are continuing to investigate this issue.
Posted Aug 10, 2025 - 14:55 CEST
Investigating
We are currently investigating this issue.
Posted Aug 10, 2025 - 14:54 CEST
This incident affected: The Things Stack Cloud (North America 1 (nam1)).