The Things Industries
All Systems Operational

About This Site

This page shows the current status of The Things Stack Cloud services.

Cloud ? Operational
Europe 1 (eu1) ? Operational
North America 1 (nam1) ? Operational
Join Server ? Operational
Australia 1 (au1) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2020

No incidents reported today.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020
Completed - The scheduled maintenance has been completed.
Sep 16, 14:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 14:00 CEST
Scheduled - During this maintenance window we will update The Things Stack to v3.9.3. We do not expect noticeable downtime during this deployment.

Here is the changelog since the current version 3.9.1:

Added
- Add the-things-stack device template converter, enabled by default. Effectively, this allows importing end devices from the Console.
- Support for binary decoding downlink messages previously encoded with Javascript or CayenneLPP.
- Common CA certificates available in documentation.
- Service data fields to pub/subs and webhooks in the Console.

Changed
- Scheduling failure events are now emitted on unsuccessful scheduling attempts.
- Default Javascript function signatures to encodeDownlink(), decodeUplink() and decodeDownlink().
- Default Class B timeout is increased from 1 minute to 10 minutes as was originally intended.
- Update Go to 1.15
- Application, gateway, organization and end device title sections in the Console.
- Network Server downlink queues now have a capacity - by default maximum application downlink queue length is 10000 elements.
- Improve ADR algorithm loss rate computation.

Deprecated
- Previous Javascript function signatures Decoder() and Encoder(), although they remain functional until further notice.

Fixed
- CLI login issues when OAuth Server Address explicitly includes the :443 HTTPS port.
- Documentation link for LoRa Cloud Device & Application Services in the Lora Cloud integration view in the Console.
- Webhooks and Pub/Subs forms in the Console will now let users choose whether they want to overwrite an existing record when the ID already exists (as opposed to overwriting by default).
- Tenant Billing Server suspending unmanaged tenants.
- Reconnection issue to AWS IoT MQTT when the session expired (default after 15 minutes).
- Pub/Sub integrations not backing off on internal connection failures.
- Network Server ping slot-related field validation.
- Memory usage of Network Server application uplink queues.
- Incorrect uplink FCnt display in end device title section.
- Service Data messages being routed incorrectly.
Sep 16, 11:37 CEST
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Resolved - The issue has been identified and fixed. Everything is back operational.
Sep 11, 19:19 CEST
Update - We are continuing to monitor for any further issues.
Sep 11, 18:45 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 18:44 CEST
Identified - We're investigating an issue with downlink not being scheduled to gateways. The cluster does not correctly keep track of downlink paths to gateways, so the Network Server cannot reach a Gateway Server to which the gateway is connected. We're on it and post progress here.
Sep 11, 17:04 CEST
Update - We are deploying a patch to `eu1`, `au1` and `nam1` clusters and are monitoring results.
Sep 11, 12:51 CEST
Update - On monitoring the status overnight, we see that the application links are stable, uplinks are being processed. However, we are noticing a drop in delivered downlinks.
We've traced the possible cause of the issue and are working on applying a fix.
Sep 11, 10:56 CEST
Monitoring - We've identified the cause and have applied a fix. We're monitoring the system.
Sep 10, 17:06 CEST
Investigating - We are investigating application linking issues in the Europe (eu1) cluster of our Cloud Hosted service.
Sep 10, 14:58 CEST
Sep 10, 2020
Sep 9, 2020

No incidents reported.

Sep 8, 2020
Resolved - After investigation, we found that one of the databases that we use to store state unexpectedly ran out of memory. Upgrading the resources solved the issue.
Sep 8, 11:03 CEST
Monitoring - We've identified the cause and have applied a fix. We're monitoring traffic to confirm.
Sep 8, 10:31 CEST
Investigating - We are investigating reports that downlinks are not being sent in our eu1 cluster.
Sep 8, 09:21 CEST
Sep 7, 2020

No incidents reported.