Monitoring - Affected gateways have reconnected and service has recovered without intervention. We are monitoring for any recurrence and continuing to investigate the root cause.
Mar 04, 2026 - 03:28 CET
Investigating - We are observing gateways disconnects for some of tenants in NAM1, this seems to be triggered by an AWS update procedure which has affected the GatewayServer component. We are currently investigating the issue
Mar 03, 2026 - 21:08 CET
Completed -
We would like to inform you that the maintenance previously scheduled will no longer take place.
After further internal review, we have decided to postpone this update and therefore no maintenance will occur during the previously communicated window. As a result, there will be no impact or changes to the service at this time.
We will communicate a new maintenance window in advance once the update has been rescheduled.
Mar 4, 10:44 CET
Scheduled -
During this maintenance window we will upgrade The Things Stack Cloud to v3.36.0.
We expect brief service interruptions during this deployment.
Some gateways may temporarily disconnect as services are restarted. Gateways are expected to automatically reconnect, but in some cases this may take up to one hour.
Here is the changelog since the current version v3.35.2:
### Added
- Trust cache TTL and size for Basics Station CUPS server with defaults set to 5 mins and 1024 entries.
### Changed
- Network Operations Center now uses combined materialized views for application statistics queries, improving performance by eliminating JOINs and using tiered aggregation (hourly for 7 days). - Network Operations Center now uses existing continuous aggregates for ActiveMetrics queries (`QueryApplicationsActiveMetrics`, `QueryGatewaysActiveMetrics`), improving performance by using pre-aggregated data with tiered aggregation (hourly for 3 days). - Network Operations Center now uses daily continuous aggregates for DataRatesPacketCount queries, improving performance by using tiered aggregation (hourly for 7 days). - Network Operations Center now uses tiered continuous aggregates for Channel queries (`QueryEndDeviceChannelsPacketCount`, `QueryGatewayChannelsPacketCount`, `QueryGatewayChannelsUtilization`), improving performance by using hourly/daily aggregation and removing `time_bucket_gapfill()`. - Improve certificate selection logic to use the last CA in the chain.
Feb 26, 09:33 CET