The issue has been identified and fixed. Everything is back operational.
Sep 11, 19:19 CEST
We are continuing to monitor for any further issues.
Sep 11, 18:45 CEST
A fix has been implemented and we are monitoring the results.
Sep 11, 18:44 CEST
We're investigating an issue with downlink not being scheduled to gateways. The cluster does not correctly keep track of downlink paths to gateways, so the Network Server cannot reach a Gateway Server to which the gateway is connected. We're on it and post progress here.
Sep 11, 17:04 CEST
We are deploying a patch to `eu1`, `au1` and `nam1` clusters and are monitoring results.
Sep 11, 12:51 CEST
On monitoring the status overnight, we see that the application links are stable, uplinks are being processed. However, we are noticing a drop in delivered downlinks.
We've traced the possible cause of the issue and are working on applying a fix.
Sep 11, 10:56 CEST
We've identified the cause and have applied a fix. We're monitoring the system.
Sep 10, 17:06 CEST
We are investigating application linking issues in the Europe (eu1) cluster of our Cloud Hosted service.
Sep 10, 14:58 CEST