Resolved -
All affected The Things Indoor Gateway Pros connected via Cellular in the United States and Canada have successfully reconnected and are now online.
Jul 24, 16:41 CEST
Identified -
About 300 The Things Indoor Gateway Pros that are connected via Cellular in the United States or Canada are offline.
Investigating -
We are currently investigating an issue affecting TTIG Pro gateway connectivity in the The Things Stack Cloud NAM1 region. We sincerely apologise for any inconvenience this may cause. Our engineering team is actively investigating the issue and is closely monitoring the situation. We will provide further updates as more information becomes available.
Jul 24, 13:38 CEST
Completed -
The scheduled maintenance has been completed.
Jul 21, 13:14 CEST
Verifying -
Verification is currently underway for the maintenance items.
Jul 21, 12:50 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 12:30 CEST
Scheduled -
During this maintenance window we will make improvements to the databases and servers that run The Things Stack Cloud.
As some servers may have to restart, it is possible that there will be some service interruptions during the maintenance window.
If you have questions, or if you experience problems after the maintenance has completed, please contact us at support@thethingsindustries.com.
Jul 16, 13:30 CEST