Resolved -
This incident has been resolved.
Mar 26, 12:02 CET
Update -
The affected gateways are reconnecting.
The reason they don't immediately reconnect is because of a back-off timer: cellular devices are not permitted to restart the modem and activate data immediately in a loop without pausing exponentially.
The underlying cause is one of Soracom's network partners that is taking effective actions. Soracom is our SIM card and cellular data plan provider.
Mar 26, 11:40 CET
Monitoring -
About 30% of The Things Indoor Gateway Pros that are connected via Cellular in United States or Canada are offline.
Completed -
The scheduled maintenance has been completed.
Mar 24, 11:23 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 11:00 CET
Scheduled -
During this maintenance window we will make improvements to servers that run The Things Stack Cloud.
As some servers may have to restart, it is possible that there will be some service interruptions during the maintenance window.
If you have questions, or if you experience problems after the maintenance has completed, please contact us at support@thethingsindustries.com.
Mar 20, 12:27 CET